IT or Information Technology can take many forms and so the "support" must be able to able to follow or lead depending on your requirements.
We at Dark Red like to think we are your hidden resource. We will access your systems to ensure the backup has worked, the antivirus has been updated and where applicable update your firewalls, always trying to keep you protected and safe.
On a mundane level we use remote software tools to access your systems which saves on time and means that when required we can be with your staff in the blink of an eye (usually within 10mins).
We approach the support on a business continuity basis, thinking of how to maintain your business while avoiding disasters. Hence the planning.
Disasters do happen however, because we are all human, but by working together we minimise the panic, maximise the recovery and move forward.
If you would like to know more please contact us on 0845 838 7459 or email email@example.com.